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Terms and Shipping

All animal orders are shipped in the safest way possible. We guarantee the animal will arrive alive, or we will send you a replacement animal for free, you only have to pay for shipping.

Conditions for live arrival guarantee:

First, someone must be home to receive package on the first delivery attempt. However, if you requested your package to be held at your local FedEx station, you must pick up within 4 hours.

Second, you must provide the correct shipping address.

Finally, all claims must be made within 24 hours. Do not dispose of the animal or shipping box, because pictures of both will be required.

 

We ship FED EX overnight. Most packages arrive by 10:30am. If you live in a smaller town, or in a rural area it may arrive between 12-4pm.

Also, we offer HOLD FOR PICKUP at your closest FedEx center. 

Our shipping days are Monday- Wednesday.

Finally, we try to keep up to date on all Laws that seems to grow daily. We will not knowingly ship any animal to where it is illegal, so please don’t ask. As a result, you are 100% responsible, and agree by ordering, of knowing your local laws in regard to the animals.