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Terms and Shipping
All animal orders are shipped in the safest way possible. We guarantee the animal will arrive alive, or we will send you a replacement animal for free, you only have to pay for shipping.
Conditions for live arrival guarantee:
First, someone must be home to receive package on the first delivery attempt. However, if you requested your package to be held at your local FedEx station, you must pick up within 4 hours.
Second, you must provide the correct shipping address.
Finally, all claims must be made within 24 hours. Do not dispose of the animal or shipping box, because pictures of both will be required.